They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days.
Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. That you can't call someone for customer support. I love the amount of information is stored for each activity.īeing able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding. It's got its kinks but it's a pretty cool tool to use with lots of features for my job. icon "Find it confusing to use, lots of different requirements in order to get a quote.".
#CAN I USE HERO LAB ONLINE WITH OUT SERVER ACCESS SOFTWARE#
icon "The only negative was that we didnt start using this software earlier.".At the moment we have to cancel the whole voucher and re-book the nights." icon "It is a bit time consuming to cancel single nights from a voucher valid for a few night.icon "Introducing Hero not only improved our booking process but saved us time and money.icon "Love the system and clear lines, super easy to use and thousands of suppliers to choose from.".Have yet to integrate it with my site though."
icon "I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick.Read what people like you have said about using Hero software through verified user reviews User Review Highlights 4.8Ħ9 Reviews 5 58 4 9 3 1 2 1 1 0 5 Ease-of-use out of 5 5 Customer Support out of 5 5 Value for money out of 5 4.5 Functionality out of 5 Hero Reviews What are Hero users saying about the software?
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